The Customer is Always Right S01E02 - Episode 2

Three entrepreneurs come together to discover what our customers think of their precious products. They're nervous, but ready to watch the customers unboxing, testing and giving their feedback on what they like, dislike and what they think could be improved for each invention.

In today's episode, we meet Lucy, Danny and Tim, all hoping to get a high score from our customers and become today's winner. Lucy has invented the X-Trim, a wearable harness with resistance bands for anyone to use by following a range of exercises to work different parts of the body. But this is just a prototype... She's taking a chance on sending out an early version to our customers for feedback. Danny and business partner Shane came up with their invention during a shopping trip with their wives. The Dink is a portable hooking device that attaches to almost anything, securing and storing valuables to keep them safely off the floor. Keen skiing enthusiasts, they realised their hook kept their expensive ski helmets from being dumped on the floor and are now bringing their product to market.

Tim developed and invented his product whilst his wife Dani was recovering from chemotherapy and was finding regular hairbrushes painful to use. A qualified hairdresser, Tim set about creating the Manta, a flexible brush to mould to the shape of the palm of the hand. The design aims to create less tension on each strand, while massaging the scalp at the same time. At the end of the episode, after viewing each other's reviews with presenter Lucy Alexander, Lucy reveals who has come third, second and first place, and presents the winner with the Customer is Always Right winner's trophy.