In the first episode of the new run, West Midlands paramedics and the air ambulance rush to save an elderly man who has life-changing injuries following a fall from a ladder. At the same in Birmingham, a newly qualified paramedic struggles to treat a man who has suffered three major epileptic fits and is in a delirious and combative state. In Coventry, paramedics Neil Vann and Laura Perkins help a young girl who has passed out and needs urgent medical attention.