Pauline falls off the wagon, much to the dismay of Noreen and Geoff. Geoff tries sorting her out, but Jodie is her new best friend. The wristbands used by the hotel are been replaced by a improved card ID system, but it proves difficult to enforce especially for Mateo and the rest of the staff. Joey and Tiger make friends with Rob, who teaches them how to play chess., Joyce goes for a meeting with an estate agent called Monty, sparks fly and the pair go on a date that doesn't end well.